The audible security alarm will sound at the property – most often both internally and externally. The blue external strobe light installed at the property will flash and the security system will seize the phone line and cut off any current phone call so that it can communicate the security alarm event to our security monitoring centre. When the communication is received, our security officer calls the site telephone number. If answered they will seek to verify the identification of whoever answers the phone by requesting a voice code. For confirmed false alarms, no further action will be taken, otherwise each of your nominated contacts will be called in turn. If unavailable and where it is a home answering service no message will be left, if we’re calling a mobile number, a message will be left asking that they call us back quoting a reference number. If reached they will be asked for their instructions i.e. are they able to attend, would they like a security patrol car to be dispatched. It is important to ensure that anyone nominated as a contact for security understand that once notified they will need to either attend the property or direct our security officer in regard to any further action required.